> Business Process Management:
Modeling your organization to embrace agility and flexibility in order to respond faster to market and cultural demands, requires your company to incorporate operational excellence, collaboration, responsiveness and customer satisfaction into your daily culture and processes.
> Operational Risk Management & Internal Controls:
As a financial organization, you constantly face risks related to technology, business processes, human resources, third parties, data and their respective control. Regulatory requirements, performance targets and know-how management place cumulative pressure on the organization to manage operational risks and controls.
> IT & Outsourcing Contract Management:
Contracting with technology service providers and software editors is a challenge in itself, as the definition of the scope, the SLA’s, the risks of delays, budget overrun, change request processes, responsibilities between client and providers are not always clearly defined, let alone which Terms & Conditions shall prevail.